The medical hotline, 12320, was opened to the public only six months ago, but it has helped 70,963 callers, most of whom have received timely treatment due to the help of the hotline.

Last May 16, at 22:15 in the night, the flight attendants of flight 565 called the hotline to say that a young woman on board was suffering from sudden mandibular dislocation when the plane was flying over the Pacific. The nearest airport was hours away, and there were no doctors aboard.

Acting upon the instruction of the staff member of the hotline, the flight attendants fixed the jaw of the young woman with splints, winning time for her before she could see the doctor at the destination airport.

Ms. Wang, a migrant worker, called the hotline after her husband was bitten by a centipede. The staff member who received her call told her to wash the wound with soapy water, and asked how her husband felt. However, he was not very well, as the wound turned black and he was very dizzy. Thus the hotline recipient helped Ms. Wang contact the nearest hospital. Five minutes later, Wang's husband was in the emergency room, and his life was saved.